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Complaint Against Inengs

To whom it may concern:
Inengs has been a regular place for us to eat dinner. Although we knew that
serving time is too long  especially in Katipunan branch (it wasnt that bad
in Wilcon branch), we still manage to keep an extra time to have dinner
there prior to me going to work.
Friday night was absurd though. We went there around 8:20pm (8:10pm was the
time in the parking ticket), we ordered pancit bihon, lumpiang shanghai and
buko pandan. The waiter said, waiting time is 20 minutes.
So we waited, a lot of people were dining in, they have eaten and left. At
9pm, which is 40 minutes after we ordered, no signs of food. My boyrfriend
asked to follow up the order and the manager, Emerson Aquino, asked us to
wait. After 5 minutes, I asked and they said l just need to wait, food is
being prepared. The manager couldn't give me an explanation and how long
would it take for the food to be served (because i think they just started
preparing it) so i asked for a number where I can file a complaint, he
asked me to wait and he will get a paper.
While we were talking, there were still no signs of my order and the
manager did not explain what happened. And because we were pressed with
time, we decided to go the another fastfood.
I really think things could have been handled well and having a manager on
site, i expected efficiency and better customer service. But i did not get
it.
i hope this does not happen again to me or to any other customers of your
restaurant.
Thank you.
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