Coach Jeth

To whom it may concern: Inengs has been a regular place for us to eat dinner. Although we knew that serving time is too long  especially in Katipunan branch (it wasnt that bad in Wilcon branch), we still manage to keep an extra time to have dinner there prior to me going to work. Friday night was absurd though. We went there around 8:20pm (8:10pm was the time in the parking ticket), we ordered pancit bihon, lumpiang shanghai and buko pandan. The waiter said, waiting time is 20 minutes. So we waited, a lot of people were dining in, they have eaten and left. At 9pm, which is 40 minutes after we ordered, no signs of food. My boyrfriend asked to follow up the order and the manager, Emerson Aquino, asked us to wait. After 5 minutes, I asked and they said l just need to wait, food is being prepared. The manager couldn't give me an explanation and how long would it take for the food to be served (because i think they just started preparing it) so i asked for a number whe...

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WHY I HAVE STAYED IN THE CALL CENTER INDUSTRY FOR 10 YEARS By Jethsel M. Allego While many of you think that working in the Call Center /BPO Industry is your last option – yeah, when other “known” industry has rejected you because of lack of experience, training, knowledge,   skills or what have you’s – then you have “our” industry as a resort. Never that you have realized that being in this industry would require you a lot of skills,   not just good oral communications, to pass all the KPIs (Key Performance Indicators) or Metrics set by the management. Your work here is just simple – follow your schedule shift and break hours on time, ensure you provide the most accurate information or resolution to your callers/customers, and if needed, provide additional products and services that they can take advantage of. And for you who have been in the industry, yeah, it is simple and you know that meeting all these requirements would entail a lot of dedication, ...