I was scheduled for personal appearance in DFA the other day and it was a disappointing yet interesting experience.
Thanks to some friends who were thoughtful enough to give me some tips and i was able to be there in one piece.
I was advised to bring 3 more pictures because the initial pictures i submitted were rejected. The representative said, it was blurry. So i decided to just have my picture taken right there. Thinking that since it's in DFA, it would be perfect. But i was wrong. I kinda felt that it was a scam that the 2nd set of pictures I'm supposed to submit were rejected again by the "guy-in-blue-vest-mr.-know-it-all" and he said that those pictures where yellowish and would not pass Mr. DFA's requirement. Of course I had to have my picture taken again so I can enter Mr. DFA's kingdom.
Then i entered his building. I passed two security checks where they checked on my things unlike the usual mall check ups where they just put the stick inside your bag as if it has a censor and just alarm if they found something different.
I was like a special guest where i have an escort. We were walking at my pace. No need to be in a hurry. I was not under pressure or what not. Then the guy escorted me to a section of Mr. DFA'S building exclusively for us. A girl talked me, informing me of what's going to happen. She gave me something to read, a feedback form and some candies. Then someone called my name and asked me to go to Mr. DFA. I was asked to show off my ID pictures and sign the documents, and viola! I'm done. It took me probably 15 minutes to finish everything inside his office and they will just send me the passport. Then I'm done.
Well, it was an outstanding customer service and hats off to Pilipinas Teleserv for doing a great job. My experience then could have been perfect without my awful experience on the id picture.
Thanks to some friends who were thoughtful enough to give me some tips and i was able to be there in one piece.
I was advised to bring 3 more pictures because the initial pictures i submitted were rejected. The representative said, it was blurry. So i decided to just have my picture taken right there. Thinking that since it's in DFA, it would be perfect. But i was wrong. I kinda felt that it was a scam that the 2nd set of pictures I'm supposed to submit were rejected again by the "guy-in-blue-vest-mr.-know-it-all" and he said that those pictures where yellowish and would not pass Mr. DFA's requirement. Of course I had to have my picture taken again so I can enter Mr. DFA's kingdom.
Then i entered his building. I passed two security checks where they checked on my things unlike the usual mall check ups where they just put the stick inside your bag as if it has a censor and just alarm if they found something different.
I was like a special guest where i have an escort. We were walking at my pace. No need to be in a hurry. I was not under pressure or what not. Then the guy escorted me to a section of Mr. DFA'S building exclusively for us. A girl talked me, informing me of what's going to happen. She gave me something to read, a feedback form and some candies. Then someone called my name and asked me to go to Mr. DFA. I was asked to show off my ID pictures and sign the documents, and viola! I'm done. It took me probably 15 minutes to finish everything inside his office and they will just send me the passport. Then I'm done.
Well, it was an outstanding customer service and hats off to Pilipinas Teleserv for doing a great job. My experience then could have been perfect without my awful experience on the id picture.
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